Privacy Policy

Last updated: September 2026

At FraggOff, we respect your privacy and are committed to protecting the personal information you share with us. This policy explains what information we collect, how we use it, and the choices you have.

1. Information We Collect

When you place an order or contact us through our website, we may collect:

Your name
Phone number
Delivery address
Email address (if you use our contact form)
Order details (products, quantity, preferred courier)

2. How We Use Your Information

We use the information you provide only to:

Process and deliver your orders
Contact you regarding your order or inquiry
Coordinate delivery with our courier partners (TCS, PostX, Leopard, Daak)
Respond to questions or support requests
Improve our products and services

3. How Orders Are Submitted

Orders placed through our website's order form are sent directly to us via WhatsApp. We do not store payment information, as we do not process online payments directly on our site. Your order and contact details are used solely to fulfill and communicate about your order.

4. Information Sharing

We do not sell, rent, or trade your personal information to third parties. Your delivery details are shared only with our courier partners for the purpose of shipping your order.

5. Cookies

Our website may use basic cookies to ensure core functionality works correctly. We do not use cookies to track you across other websites.

6. Data Security

We take reasonable steps to protect the information you share with us. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

You may contact us at any time to ask what information we hold about you, or to request that it be corrected or deleted, subject to any orders already in process.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date.

Note: This policy is provided as a general guide for our online store. It is not legal advice. For full legal compliance suited to your specific business and location, we recommend having this reviewed by a qualified legal professional.